Where do you ship your products and what are the shipping costs?
Answer :
We ship our products worldwide, and most destinations are eligible for free standard delivery (15 working days) without a minimum order amount. Please refer to the sipping details during the online ordering process.
We ship our products worldwide, and most destinations are eligible for free standard delivery (15 working days) without a minimum order amount. Please refer to the sipping details during the online ordering process.
Can I pay with a credit card in my local country currency?
Answer :
We accept 135+ local currencies on our website. In case you have any issue during the payment process, please contact us and we'll help you to solve it right away!
We accept 135+ local currencies on our website. In case you have any issue during the payment process, please contact us and we'll help you to solve it right away!
How to search for a product?
Answer :
Once connected to our website, use the menu (at the top left if you're on a mobile device) to select the brand and the type of probe you are looking for. All our corresponding models will be displayed, you just have to search for your probe reference.
You can also use the search field and enter the original reference of your probe, our replacement model will be appear.
Please contact us if you need help to choose the right probe.
Once connected to our website, use the menu (at the top left if you're on a mobile device) to select the brand and the type of probe you are looking for. All our corresponding models will be displayed, you just have to search for your probe reference.
You can also use the search field and enter the original reference of your probe, our replacement model will be appear.
Please contact us if you need help to choose the right probe.
I am not sure what product I should choose / I don't find my probe model on your website, what can I do?
Answer :
Please connect to the Contact page and get in touch with us, we offer international support and we'll be happy to help. You can also send us photos of your system and probe and we'll make sure you're choosing the right product.
Please connect to the Contact page and get in touch with us, we offer international support and we'll be happy to help. You can also send us photos of your system and probe and we'll make sure you're choosing the right product.
How to place an order?
Answer :
Once you've selected all the products you need, click on the cart located at the bottom right of the screen. Then select "Proceed to checkout". Enter your contact information, choose your shipment method, select your payment method and confirm. Then you just have to wait for the confirmation email!
Once you've selected all the products you need, click on the cart located at the bottom right of the screen. Then select "Proceed to checkout". Enter your contact information, choose your shipment method, select your payment method and confirm. Then you just have to wait for the confirmation email!
Who can place an order on Compatibleprobes.com?
Answer :
The access to our website is restricted to healthcare professionals (medical doctors, nurses, chiropractors, etc.). If you are not a healthcare professional, placing an order on compatibleprobes.com is not authorized.
The access to our website is restricted to healthcare professionals (medical doctors, nurses, chiropractors, etc.). If you are not a healthcare professional, placing an order on compatibleprobes.com is not authorized.
Is it mandatory to sign up before placing an order?
Answer :
During the online ordering process, you will be invited to confirm your professional details and to create an account. We collect the strict minimum information required to set up the product warranty and to give you the best client service. At Compatibleprobes.com we take data privacy very seriously, and we process personal data in compliance with the applicable legislation. For more details please consult our privacy policy.
During the online ordering process, you will be invited to confirm your professional details and to create an account. We collect the strict minimum information required to set up the product warranty and to give you the best client service. At Compatibleprobes.com we take data privacy very seriously, and we process personal data in compliance with the applicable legislation. For more details please consult our privacy policy.
What payment methods do you propose?
Answer :
We accept Credit Cards in 135+ currencies, Paypal, Bank Transfers and Payment at reception. If you can't find your preferred payment method during the checkout process, please get in touch with us.
We accept Credit Cards in 135+ currencies, Paypal, Bank Transfers and Payment at reception. If you can't find your preferred payment method during the checkout process, please get in touch with us.
Can I place an order by phone?
Answer :
We can take your order over the phone. In this case, once you confirm the products you need, we'll send you a quote by email. If you choose to pay with a credit card, you will receive a secure payment link. For security reasons, we never ask for your credit card details. You can find our phone number in the following page.
We can take your order over the phone. In this case, once you confirm the products you need, we'll send you a quote by email. If you choose to pay with a credit card, you will receive a secure payment link. For security reasons, we never ask for your credit card details. You can find our phone number in the following page.
How do I get discounts on your products?
Answer :
We keep running promotions on our website. Enter your email address at the bottom of this page if you would like to be notified about our special offers.
We keep running promotions on our website. Enter your email address at the bottom of this page if you would like to be notified about our special offers.
How do I track my order?
Answer :
After the payment of your order and its confirmation, we'll send you a shipment notice with the tracking number.
After the payment of your order and its confirmation, we'll send you a shipment notice with the tracking number.
What is the approximate delivery time?
Answer :
In stock products are usually shipped within 2-3 days. We make our best get you the products as quickly as possible!
In stock products are usually shipped within 2-3 days. We make our best get you the products as quickly as possible!
Can I cancel my order?
Answer :
Yes you can, please get in touch with us through our contact page and we will proceed with the cancellation and refund.
Yes you can, please get in touch with us through our contact page and we will proceed with the cancellation and refund.
How do you refund after an order cancellation?
Answer :
If the payment was made with Credit Card or Paypal, the amount will be refunded on the initial payment method. For other payment methods like Bank Transfer or Payment at reception, we will need your bank account details to proceed with the refund.
If the payment was made with Credit Card or Paypal, the amount will be refunded on the initial payment method. For other payment methods like Bank Transfer or Payment at reception, we will need your bank account details to proceed with the refund.
Who can I contact if I need help with my product after reception?
Answer :
We can offer after-sales services and help you with the installation of your probe, please get in touch with us through our contact page.
We can offer after-sales services and help you with the installation of your probe, please get in touch with us through our contact page.
Who can I contact in case my product stops working during the warranty period?
Answer :
Send us a message through our contact page with the serial number of your probe and we'll replace it right away.
Send us a message through our contact page with the serial number of your probe and we'll replace it right away.